Phone Number: 844-234-0644

Frequently Asked Questions
desktop computers

At Computer Surplus, our refurbished laptops and desktops are available in friendly prices; as compared to the price of the same product when brand new.

Please see our Refurbished Product FAQs below for more information.

What does “refurbished” mean?

Occasionally, technology misbehaves right out of the box or becomes defective over time. Other products work as expected, but need some sprucing up (such as a new screen, battery or casing). Refurbished products are repaired and restored to a like-new state, either by one of Best Buy’s in-house repair centers, the manufacturer or a third-party refurbishment company. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All refurbished products sold by Computer Surplus also include a warranty — ranging from 90 days to 1 year — and Computer Surplus’ Return & Exchange Promise applies.

Are refurbished products tested to make sure they work properly?

Yes. Refurbished products are inspected by professional technicians who first troubleshoot and then perform any necessary repairs to ensure full functionality. Technicians also assign a cosmetic grade (A, B, C, etc.). Refurbished products sold by Computer Surplus are Grade A or B refurbished products, and are processed and reinspected to ensure they look and perform like new.

Why should I purchase a refurbished product from you?

Buying refurbished products saves you money. Refurbished products are sold at a significant savings versus the cost of the same product brand new. They are a great way to save money on products you want for backups, kids, the gym/cabin/garage, etc.

Can I return a refurbished product if I have a problem with it?

Yes, our standard Return Policy applies. In addition, an original manufacturer, third-party refurbishment company or Computer Surplus or third-party warranty may be included. See individual product pages for applicable warranty information.

How does buying a refurbished product help the environment?

Buying refurbished products is a great way to help support the environmental “green” effort. Refurbished products are often returned with nothing wrong with them at all, or require only minor functional and/or cosmetic repairs. By purchasing these products, you not only save money but also help reduce environmental waste by preventing the unnecessary disposal of these fully functional products.